Information We Collect 

We collect personal information you provide when placing an order or contacting us, including your name, email address, telephone number, billing address, delivery address and order details. 

We may also collect technical information such as your IP address, browser type, device information and pages visited. 

How We Use Your Information 

We use your information to: 

• process and fulfil orders; 
• provide delivery and order updates; 
• respond to enquiries; 
• improve our website and services; 
• prevent fraud and maintain security; and 
• comply with legal obligations. 

We do not sell your personal information. 

Cookies 

Our website uses cookies to operate the store, remember preferences, analyse website traffic and improve your browsing experience. 

You can disable cookies through your browser settings, although some website features may not function correctly. 

Third-Party Services 

We may share information with trusted service providers involved in shipping, analytics, communications and website operations. 

These providers handle information under their own privacy policies. 

Access and Correction 

You may request access to, correction of or deletion of personal information we hold about you, subject to any legal obligations requiring us to retain certain records. 

Please contact us through our Contact page. We aim to respond within 30 days. 

Changes to This Policy 

We may update this Privacy Policy from time to time. The current version will be published on our website with the updated date. 

Contact Us 

For privacy enquiries, please contact Prime BioLabs Australia through our Contact page.