Prime BioLabs is an Australian-based supplier of quality research products. We focus on providing carefully selected products, responsive customer service, secure packaging and reliable dispatch from within Australia.

Prime BioLabs is based in Australia, with products dispatched locally.

Our products are available to customers in Australia who purchase them for legitimate research purposes. By placing an order, customers confirm that they understand the products are not intended for human or veterinary use. 

Yes. All products are supplied with a Certificate of Analysis from our supplier. Selected products are also independently tested by an Australian laboratory, and we are continuing to expand local testing across our range. 

We work with established suppliers and carefully assess products based on available documentation, supplier consistency, presentation and our internal quality-assurance requirements. 

Products can be ordered directly through the Prime BioLabs website. Select the required items, add them to your cart and follow the checkout instructions. 

Yes. An order confirmation should be sent to the email address provided during checkout. 

Please check your spam or junk folder if it does not appear in your inbox. 

Contact us immediately if you need to change or cancel an order. 

We will do our best to assist, but changes may not be possible after the order has been processed, packed or dispatched. 

Products marked as out of stock cannot be ordered unless a preorder option is specifically shown. 

Customers may register for restock notifications where this feature is available. 

Prime BioLabs ships to eligible Australian delivery addresses. 

Shipping availability may depend on the destination, product and applicable carrier restrictions. 

We aim to process and dispatch orders as promptly as possible during normal business days. 

Dispatch timeframes shown on the website are estimates and may be affected by weekends, public holidays, order volumes, payment delays or circumstances outside our control. 

Delivery times vary by destination and shipping service, but you can typically expect delivery within 1-3 days after it has shipped. 

Any estimated delivery timeframe provided by the carrier is not guaranteed and may be affected by regional delays, severe weather or other logistical issues. 

Tracking information will be provided where a tracked delivery service is used. Customers are responsible for monitoring tracking updates and ensuring someone can safely receive the parcel. 

Contact our team if tracking indicates that a parcel may be lost. 

We may need to open an investigation with the delivery carrier before a replacement or other resolution can be considered. 

Customers are responsible for providing a complete and accurate delivery address. 

Contact us immediately if an error is identified. We cannot guarantee that an address can be changed after an order has been processed or dispatched. 

Additional postage charges may apply if a parcel is returned due to an incorrect or incomplete address. 

Orders are packaged securely and professionally. External packaging is generally kept plain and does not display detailed product information. 

Due to the nature of our products and the importance of maintaining product integrity, change-of-mind returns may not be accepted. 

Returns are assessed in accordance with our Returns and Refund Policy and applicable Australian consumer law.

Contact us promptly and provide: 

• Your full name 
• Your order number 
• A description of the issue 
• Clear photographs of the external packaging and damaged item 

Do not discard the packaging or damaged product until our team has reviewed the matter. 

Contact our team immediately with your order number and a photograph of the product received. 

Please keep the item unopened and securely stored while we investigate.

Contact us as soon as possible with your order number and details of the missing item. 

Our team will review the packing and dispatch records before confirming the appropriate resolution. 

Original shipping charges are generally not refundable unless required by law or the return is due to an error by Prime BioLabs Australia. 

Customers can contact us through the contact form or customer-support details displayed on our website. 

Please include your order number when contacting us about an existing purchase.

We aim to respond to customer enquiries as promptly as possible during normal business days. 

Response times may be longer during weekends, public holidays, product launches or periods of high enquiry volume.